Shipping & Returns

SHIPPING FAQ

We are now offering free shipping for all tangible product purchases over $150. The $150 amount is before taxes, discounts, shipping insurance, and classes

If the post office cannot deliver to you due to an undeliverable address provided during checkout, the recipient never picking up the package at their local USPS, or any other circumstances out of 1 SoL Alliance’s control and the package is sent back to us, we will not be able to offer free shipping on the second re-ship..

If your package is returned to us and you would rather have a refund instead of a re-ship, we will refund the original purchase, minus the cost of the original shipping.

ROUTE SHIPPING INSURANCE

Route is a third party application, that allows customers to buy the shipping insurance for all orders. Route ensures protection of customers' shipment in case of lost, stolen, or damaged.

In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. If you add Route's Shipping Insurance to your cart at check out, you will receive an email with instructions on how to file a claim if necessary. You can also proceed to file a claim.

Lost Orders

• An order is considered lost if tracking never confirms package status as "delivered"

• If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made.

How many days following the last tracking update should I file my claim?

• Domestic orders - 7 days

• International orders - 20 days

Claims for orders lost in transit must be filed no later than 30 days from the last available tracking update.

Stolen Orders

• An order is considered stolen if tracking confirms package status as "delivered," but not received

• Route asks that you wait 5 days from the day your package status was marked delivered before reaching out and filing your claim

Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.

Damaged Orders

• If your item arrives damaged, unusable, or in an unacceptable condition, Route encourages customers to file a claim immediately

• Please include photo reference of damaged item and packaging received.

Claims for damaged orders must be filed within 15 days from the date your package was marked delivered. Visit route.com to learn more.

SHIPPING POLICY

1 SoL Alliance ships to all 50 states. All items (excluding Birthday Boxes, Holiday boxes and Specialty boxes) are processed and shipped within 5-10 business days from the date of receipt. USPS or UPS are our shipping carriers within the United States.

It is the sole responsibility of the customer to provide us with a safe shipping address. 1 SoL Alliance is not responsible for stolen or lost packages. Postal issues are the sole responsibility of the carrier.

Please contact the USPS or UPS with issues directly. If the USPS or UPS does not cover the entire amount of the lost or stolen package, 1SA may in some cases refund the difference after certain conditions have been met.

Customer must submit a copy of the claim with the amount awarded by the carrier and we will review the case before any refunds or replacements are issued.

I1 SoL Alliance is NOT responsible for packages that have incomplete, wrong, or insufficient addresses provided to us by our customers.

If the tracking history of the package states that it has been "delivered" it does not qualify for any refunds.

If your order is returned due to incomplete, insufficient or wrong address, you are responsible for original shipping & handling. This amount will be deducted from your order.

We are not responsible for any items damaged during shipping transit and we will not accept damaged items for return. Customers must file a claim with USPS Claims.

All orders in the U.S are shipped via USPS or UPS. 1 SoL Alliance will determine the best shipping carrier for you, depending on your order and shipping location. The instant an order was successfully placed, our system will automatically send the purchase order to our warehouse and it will be processed to ship out as soon as possible.

PROCESSING TIME

All orders are processed Monday thru Friday, excluding holidays and after payment has been confirmed.

Processing time is 5 - 10 business days depending on the product ordered. Orders received after 5:00 PM CST will be processed on the following business day.

Weekend orders will be processed on the following business day. All orders received on Friday after 12:00 PM CST will be processed on the next business day.

Processing time for orders placed during Promotions, Sales, or Holiday Periods may take up to 5 additional business days.

Our hours of operation in the warehouse and shipping department are Monday - Friday, 8AM - 5PM CST.

Thank you in advance for your patience! All of our 1SA products such as the candles, sprays, scrubs, boxed sets, are each made in-house and made to order.

INTERNATIONAL ORDERS

All international orders are shipped via USPS Priority Mail.

USPS has the following changes to their service:

* USPS is using sea transportation instead of air transportation for shipments to certain countries. For more information, refer to Air to sea diversions in effect.

* USPS is offering refunds on shipments addressed to a country where shipping services are suspended. For more information, refer to USPS PostalPro's international refunds page.

* Some mail classes have extended their expected delivery times:

* Priority Mail two-day service is now 3 days.

* Priority Mail three-day service is now 4 days.

* Priority Mail Open and Distribute is now 2-4 days.

* First-Class Package Service two-day service is now 3 days.

* First-Class Package Service three-day service is now 4 days.

* Priority Mail's two-day and three-day services now include up to $50 USD in free insurance.

* Some USPS post offices are closed. For more information, refer to USPS Business mailers service disruptions.

* USPS is not shipping to certain countries. For more information, refer to USPS's international service disruptions.

* There are delays in USPS mail and package deliveries to and from certain countries.

* As of February 10, 2020, there is a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong SAR China.

Therefore, when ordering outside of the United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

Once the package leaves the United States we have no control over international carriers, customs policies. and package arrival time frames.

All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. 1 SoL Alliance has no control over these charges, nor can 1 SoL Alliance predict what they may be.

Customs, duties, and taxes are non-refundable and the sole responsibility of the recipient: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

* Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

* Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

RETURN POLICY

ALL SALES ARE FINAL. 1 SoL Alliance does not accept returns. We do offer exchanges for defective goods, please contact us within 7 days of receipt of your package at contact@1solalliance.coml. To complete your exchange, we require a receipt or proof of purchase. Additional non-returnable items: Gift Cards.